- About Volopay-

Website

https://www.volopay.co/

Volopay is a Y-combinator-backed startup that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow, and succeed with our cross-platform solution that delivers more functionality across different areas of operations. We have raised funds from some of the top investors in the world on our way to being one of the most influential fintech startups in SouthEast Asia with ambitions to expand in India.

Key responsibilities :

- Monitor inbound customer ticket requests and route appropriately

- Work with Product, Customer Success, and Sales team to make sure the customer experience is top-notch

- Ability to understand the entire system and customer scenarios for an initial analysis of the issue.

- Proactively assess and address user needs in order to drive the best possible client experience

- Document customer problem information, recommendations, and resolution in a clear and concise manner

- Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers

- Strong ability to work on multiple issues in a fast-paced environment and should prioritize work accordingly to business processes

- Excellent communication and interpersonal skills.

 Requirements :

- 0-1 year of customer success/account management experience or equivalent industry experience

- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs

- Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.

- Open to working hours in different time zones viz; Singapore, Australia.

- Love for excel sheets, numbers, and speaking to people.

- Teamwork skills

- Attention to detail

- Note- : You would need to share with us a link to a short video introducing yourself along with the resume.-

Life at Volopay :

At Volopay you'll be surrounded by high-energy, insanely hard-working individuals who are extremely happy about the work they do. Not only that, if you talk to someone at Volopay, most of them would be a singer, guitarist, entrepreneur, writer, Athlete, or maybe a future magician, we have people at Volopay with a lot of talent. With the right people around you, you can imagine an extremely fun workplace that you- d love to come in every day and work with them. We believe in individual freedom, with freedom comes great responsibility as we don- t like to involve or manage your work. We would want you to figure out the best possible way to do any task assigned to you with extreme ownership. Apart from that, there are many more things that keep us excited about Volopay.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.