Senior HR Executive at Volody Product INC
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Volody.com - Associate - Customer Success (1-4 yrs)
Volody Products Pvt Ltd :
Volody is an enterprise software product company helping businesses to digitize their legal contract management processes by providing them with a smart Contract Lifecycle Management Software. Volody is expanding aggressively and looking for a Business Analyst & Customer Success Manager for its Product Delivery division.
Job Requirement :
We are looking for a passionate and customer-centric individual to join our team as a Customer Success Associate. In this role, you will be the primary point of contact for our customers, helping them achieve their desired outcomes and ensuring their success with our products/services. You will work closely with customers to understand their needs, provide solutions, and foster strong relationships that lead to long-term partnerships.
Key Responsibilities:
1. Customer Engagement :
- Proactively engage with customers to understand their business needs, challenges, and goals.
- Provide regular check-ins, performance reviews, and product updates to ensure customer satisfaction.
2. Customer Support :
- Act as the first point of contact for customer inquiries, resolving issues, and providing timely solutions.
- Collaborate with other teams to escalate and resolve complex issues.
3. Product Advocacy :
- Educate customers on new features and functionalities to maximize their usage and value from our products.
- Gather customer feedback and insights to influence product development and improvements.
4. Renewals and Upsells :
- Work closely with the sales team to identify upsell opportunities and drive renewals.
- Ensure customers are on the best plan to meet their needs and are aware of any additional services that could benefit them.
5. Documentation and Reporting :
- Maintain accurate records of customer interactions, issues, and outcomes.
- Provide regular reports on customer health, product usage, and potential churn risks.
Qualifications :
1- Bachelor's degree in Business, Communications, or a related field.
2- 1-2 years of experience in customer success, account management, or a customer-facing role.
3- Strong communication and interpersonal skills.
4- Ability to build and maintain strong relationships with customers.
5- Problem-solving skills and a proactive approach to customer success.
6- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
