Essence of Role- Key Accountabilities

1 Sales

- Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a Vodafone store

- Ensure and monitor quality of acquisition through the store

2 Revenue

- Deliver revenue targets for the store

- Increase revenue per footfall by aiding customers- purchase decisions

3 Role

- Achieve profitability (Return on investment) targets for the store

- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

4 Customer Service

- Manage churn and achieve customer satisfaction for walk-in customers

5 Store management

- Ensure adherence to store processes in terms of documentation and systems

- Ensure infrastructure / store upkeep

- Maintain availability of stock at the store while adhering to norms

- Ensure appropriate placement of pop-ups and product displays at store

6 Marketing

- Execute marketing, branding and promotion activities

- Ensure fliers/ brand POS are available at store 5%

7 People

- Resolve store-specific issues within specific timelines

- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same

Financial (Limits/ Mandates etc.)

- Ownership of revenue targets (through footfalls and sales/ footfall) for stores

- Accountability for Store Role

Non Financial

- Monthly reviews and planning for the store with regular updates to the Retail Lead

- Team conflict resolution

- Coaching and training to store executives

- Staying abreast with market developments, customer preferences, retail outlook, company policies, procedures, sales process and legislation and dissemination of the same to the team

Typical Outputs

- Achievement of all KPIs

- Achievement of key financial targets (Revenue, Role) at a store level

- Execution of all strategies and plans in the store

- Development and retention of team members in the store

Key Skills/Experience

Essential Desired

- Education- Graduate

- P&L management skills

- Understanding of store management and customer relationship management

- Leadership & people management skills

- Years of Experience- 2-3 years

Experience in the retail industry

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