HR at Vodafone Mobile Services Limited
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Vodafone - Store Manager (2-5 yrs)
Handle overall responsibility of Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
Accountabilities :
- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store
- Ensure and monitor quality of acquisition through the store Revenue
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers- purchase decisions RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
- Manage churn and achieve customer satisfaction for walk-in customers
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate placement of pop-ups and product displays at store Marketing
- Execute marketing, branding and promotion activities
-Ensure fliers/ brand POS are availableat store
- Resolve channel-specific issues within specific timelines People
- Resolve store-specific issues within specific timelines
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
- Identify gaps in performance of immediate team and ensure training to bridge the same HSW Compliance
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