Role purpose :

- Overall responsibility for activities at a the store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)

- Execute marketing promotions, display and store experience schemes

Key accountabilities and decision ownership:

Sales :

- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store

- Ensure and monitor quality of acquisition through the store

Revenue : 

- Deliver revenue targets for the store

- Increase revenue per footfall by aiding customers- purchase decisions

RoI : 

- Achieve profitability (Return on investment) targets for the store

- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service-

- Manage churn and achieve customer satisfaction for walk-in customers

Store Management : 

- Ensure adherence to store processes in terms of documentation and systems

- Ensure infrastructure / store upkeep

- Maintain availability of stock at the store while adhering to norms

- Ensure appropriate placement of pop-ups and product displays at store

Marketing : 

- Execute marketing, branding and promotion activities

- Ensure fliers/ brand POS are available at store

- Resolve channel-specific issues within specific timelines

People : 

- Resolve store-specific issues within specific timelines

- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance : 

- Ensure that the HSW norms are adhered to

Core competencies, knowledge and experience :

Critical Success Factors :

- Continuous Learning & Empowering Talent

- Building Team Commitment

- Leads Decision Making & Delivering Results

Threshold Functional Competencies :

- Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies-

- Sales Planning and Forecasting

- Solving Problems

Experience :

- 1 - 5 years

- Experience of retail store and customer relationship management

- Revenue Target achievement and cost management

Must have technical / professional qualifications:

- Essential : Graduation

- Desired : full - time post - graduation in business management/MBA

Budget owned :

Financial (Limits / Mandates Etc.)-

- Ownership of revenue targets (through footfalls and sales/ footfall) for stores

- Accountability for Store RoI

Non - Financial :

- Monthly reviews and planning for the store with regular updates to the Retail Lead

- Team conflict resolution

- Coaching and training to store executives

- Staying abreast with market developments, customer preferences, retail outlook, company policies, procedures, sales process and legislation and dissemination of the same to the team

Key performance indicators :

- Achievement of all KPIs

- Achievement of key financial targets (Revenue, RoI) at a store level

- Execution of all strategies and plans in the store

- Development and retention of team members in the store

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.