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19/12 Manisha Chakraborty
HR Executive at VMC Technologies

Views:37 Applications:10 Rec. Actions:Recruiter Actions:0

VMC Technologies - Executive - CRM (1-3 yrs)

Pune Job Code: 249074

JD for Assistant CRM Executive:

Excellent communication and listening skills :

- The ability to explain complex information clearly and simply

- Good sales, retention and negotiation skills

- Plenty of drive, initiative and motivation

- An honest and trustworthy manner

- Client visit whenever required

- Interact with the customers

- Answer the queries of customers and resolve their issues

- Enhance customer experience and foster relationships

- Improve credibility and create customer loyalty

- Attention to detail

- The ability to analyses and research information

- Providing help and advice to customers using your organisation's products or services

- Communicating courteously with customers by telephone, email, letter and face to face

- Handling customer complaints or any major incidents,

- Keeping accurate records of discussions or correspondence with customers;

- Developing feedback or complaints procedures for customers to use

- Handling escalations

- Maintaining cordial relations with clients

- Improving customer service procedures, policies and standards for your organisation or department;

- Meeting with other managers to discuss possible improvements to customer service.

Key Competencies :


- Excellent verbal and written communication

- Fluent in English (mandatory)

- Fast learner who can adapt to change

- Self-motivator

- Friendly, can-do attitude

- Knowledge of excel must

- Prompt and quick turnaround capability.

- Smart and pleasing personality.

- A person ready to take on responsibilities at all times.

Key skills : Customer Service, CRM, Client Retention, Client Servicing, Client Account Management, Customer Relationship, Client Handling, Relationship Management, Customer Satisfaction,

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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