Senior HR Executive at Vissco Healthcare Pvt Ltd
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Vissco Healthcare - Customer Care Role (2-4 yrs)
Responsibilities :
- Manage inbound & outbound phone calls
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Monitor customer complaints on social media and reach out to provide assistance
Required candidate skills :
- Oral and written communication skills.
- Time-management skills.
- Ability to interact and communicate.
- Should be result and target oriented.
- Patience when handling tough cases
- Closing skills and the ability to build lasting relationships
- Knowledge of computer operating systems and MS Office software.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
