Visionet - Help Desk (Punjabi and Hindi and English)- Openings with Visionet

About the company:

Visionet Systems, Inc. is a privately held and employee owned company that was founded in 1995 and headquartered in Cranbury, New Jersey. With 3000 plus employees and growing, Visionet Systems, Inc. (VSI) is a leading Software Services, Business Process Outsourcing (BPO) and Software Products company delivering value through onsite and offshore programming and process services. We service over 150 clients across diverse industries from different sales offices across the USA and offshore development centers.

Software Services span across strategy and design for implementation of Independent Software Vendor (ISV) packages, Systems Re-Engineering and Integration, as well as QA Testing and Application Support Services. Visionet services over 150 clients across diverse industries from different sales offices across the USA (Pittsburg) and offshore development centers at Bangalore and Coimbatore.

For more information, please visit our website, www.visionetsystems.com

Designation: Technical Support Lead

Location: Bangalore

Basic Requirements:

- 0 - 4 years- experience in domestic call center

- Obtains client information by answering telephone calls; interviewing clients; verifying information.

- Determines eligibility by comparing client information to requirements.

- Manage and resolve customer issues

- Process orders, forms and applications

- Identify and escalate priority issues

- Follow up customer calls where necessary

- Document all call information according to standard operating procedures

- Complete call logs

- Prior experience in Agriculture domain will be plus

Education and Experience

- Graduate

- Lead experience is good to have

- Should have worked in help desk operations team

- Proficient in relevant computer applications for day to day operations

- Good language proficiency in Punjabi and Hindi

- Knowledge of customer service principles and practices

- Knowledge of call center telephony and technology

- Experience in a call center or customer service environment

- Good data entry and typing skills

- Knowledge of administration and clerical processes

Key Competencies

- Verbal and written communication skills

- Listening skills

- Problem analysis and problem solving

- Customer service orientation

- Attention to detail

- Team work

Shift Timings : 9 AM - 6 PM

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