- Handling inbound calls related to pre / post travel queries

- Understand the Queries of customers & respond to telephone/email inquiries and receives information pertaining to Air reservations.

- Assisting customer with making a reservation / modification / cancellation/ refunds & Flight Information

- Inform customer about the Schedule and Cancellation changes.

- Processing passenger tickets and handling complaints

- Answer incoming calls and provide information relevant to the service or product asked for

- Answering telephone calls for ticket fare, reservations, arrival and departure, and general inquiries

- Investigate customer problems and provide speedy resolutions

- Ensure timely delivery of quotes to customers

- Ensure maximum conversion of quotes into bookings

- Processing the established daily metric, while maintaining an average talk/response time consistent with current business needs.

- Work on Failed Bookings on Website and provide suitable option as well customers need

- Coordination with external and internal business partners / Vendors /Suppliers to ensure customer dispute is resolved end to end.

- Knowledge in GDS (Amadeus, Galileo,Sabre)

- Experience in Travel industry.

- Open to work in Night shifts. Must be comfortable to work in 5PM to 2AM shift

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.