Virtual Relationship Manager

Job Description :

- This is "Contact Centre Branch" (Non-Branch Banking) based Job,

- This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.

- This will be permanently working from office only (Not a Work From Home).

Job Designation : Virtual Relationship Manager- VRM (it will be Outbound/Telesales Profile)

Position Grade : Assistant Manager / Deputy Manager

Job Location : Hyderabad

Eligibility Criteria :

- Must be at least minimum 2 year to 8 years of Sales Experience with Banking will be considered.

- Must be at least Graduate any stream (Regular)

- Must have good communication as well as Sales & Convincing skills.

- Age should be maximum 32 years.

- Male & Female both can apply.

Job Description/Responsibility :

- To exclusively handle Wealth/Privy Outbound calls schedule equivalent experience profiles from other competitors.

- Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.

- This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS, Service Level, Service Quality and Sales.

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

- Complete the logs specified by the process (End-of-day target).

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process.

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Salary Package : As per company Norm

How To Apply :

Need to forward the updated CVs / Resumes

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