Principal Consultant at TeamLease Services
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Virtual Relationship Manager - Sales - Bank (2-9 yrs)
Hiring Virtual relationship Manager with leading banks
KEY RESPONSIBILITIES:
Sales and customer relationship management :
- Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio .
- Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management .
- Call handling as per defined standards .
- Customer profiling and service .
Customer engagement :
- Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.
Promotion of Digital Banking Platforms :
- Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience .
Complaint Management :
- Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame .
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