Please find below the Job Openings in MNC Bank for Virtual - Relationship Manager (VRM) position.

Experience : 1-7 years

Number of Positions : 10

Qualification : Any Graduates (BSc/BCom/BA/BCA/BE/BTech) or Post Graduates ( MCA / Msc / MCM / MTech / MBA)

Job Location : Mumbai, Chennai

Job title: Virtual - Relationship Manager (VRM)

Grade Band: DM

Location: Mumbai, Chennai

Reports to: Team Leader, VRM

Role Details

Virtual Relationship Model is a Tele based model where the customer is mapped to Tele RM, with complete ownership. The RM is one point contact for customer with objective of Deepening; converting accounts to primary relationship; resolution of Queries and Escalations

Overall Job Description:

- Customer Engagement:

- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.

- Call handling as per defined standards.

- Accurate resolution for customer queries.

- Promoting Digital Banking services for a superior customer service experience.

- Profiling of customers in order to aid right cross-servicing of Bank products

- Accurate logging and resolution of complaints.

- Attrition control of customers.

- Regular interactions with the customers and pro-actively assessing customer needs.

- Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.

- Ensure portfolio quality of relationship while racing considering eligibility.

- Monitor large amount movements and account closure from the deposit accounts.

- Ensure retention of customers

- Sales :

- Right cross-sell of products basis profiling and engagement.

- Penetration of products across groups.

- Sales across all product segments

- Acquiring & grouping of all related IDs of the Primary ID.

- Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.

- Income to be generated at a customer level.

Education and Work Experience Requirements:

Education: Graduates (Any stream)

WORK EXPERIENCE

- 1-3 years of experience in client servicing, portfolio management & relationship management.

Desired Behavioural / Functional Traits

1. Planning and Organizing Skills

2. Interpersonal Skills

3. Sales and Influencing Skills

4. Communication

5. Knowledge of Competition

6. Awareness of Banking regulation

- Good Analytical, Communication and interpersonal skills is mandatory.

Also, furnish me the following details in your Profile:

- Graduate Degree:
- Date of Birth:
- Current Location:
- Total Experience :
- Current Salary :
- Expected Salary :
- Notice Period :

All the above details are mandatory. So forward your Profile with all the above details.

Shahla
Aspire Recruitment Solutions Pvt Ltd
Mobile : +91-9900022442

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