We are hiring for one of the leading bank in India. Looking for a candidates from Outbound sales with banking knowledge.

Department: Phone Banking

Virtual Relationship Manager - Chennai

Grade - Assistant Manager /Deputy Manager

Qualification: Any Graduates

Responsibilities

- Responsible for managing portfolios of identified eligible Preferred & Imperia customers

- To provide Consistent & Superior Digital Experience to our customers through Virtual Relationship Manager (VRM)

- Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a "window' to talk to the bank whenever customer needs.

- Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.

Accountabilities

- Achievement of Contact policy defined

- Call handling as per defined standards.

- Promoting Digital Banking services for better customer service experience.

- Capturing of customer interaction. .

- Accurate logging and resolution of complaints

- Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program

- Increase liabilities size of relationship

- Penetration of products across family groups.

- Sales across all product segments-TPP, Assets, Cards etc

- Increase portfolio size through grouping options

- Enhancing customer wallet size

- Carry out out-calling to the portfolio customers as per defined process.

- Carry out continuous customer engagement to the assigned portfolio.

- Carry out profiling of customers and carry out cross-servicing of the identified service products.

- Attrition control of customers

- Ensure adherence to process and audit requirements.

- Ensure accurate and timely submission of financial transactions.& requests

- To ensure accurate and timely reporting of MIS as circulated.

- Adherence to set processes of updating customer interactions in CRM next.

- Good to excellent communication skills - English language, (speak)

- Able to handle relationship management & account mining activity

Location: Chennai

Salary: As per the company standards

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