Virtual Relationship Manager - BFS (4-7 yrs)
Virtual Relationship Manager
Job Description :
Roles and Responsibilities :
- Continuous engagement with the portfolio customers as per the contact policy. (Contact Policy-Daily 30-35 unique customer calls along with Sales/Complaints follow-up, if any)
- Profiling of customers to be done on every customer engagement point.
- Cross Sell Banks products to engage and generate revenue from customers.
- Ensure adherence to Bank's processes and audit requirements.
- Ensure accurate and timely resolution of customer complaints with no /minimum escalations
Sales Objective :
- Cross-sell of right product basis profiling and customer need
- Sales across all product segments as offered by the Bank
- Identifying and extending Program Benefits to all family members as per Bank's objective
- Deepening of existing relationships
- Meeting sales objectives and customer service delivery parameter
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
