Virtual Relationship Manager Required for a contact Center of a very large Bank to manage privilege customers over the phone. Those with relevant Outbound Call Handling/Telesales/Relationship Management experience for any relevant industry

Position: Virtual Relationship Manager - Online Banking support

CTC and Grade: upto 3.50 L/pa (Deputy Manager)

Location: Mumbai - Thane

Key Job Requirements & Responsibilities -

- Should be a least graduate.

- Must have least 2+ years Outbound/Telesales/Relationship Management experience.

- Candidates residing near to Thane.

- Should not have employment gap for more than a month. At least completed a year in current org.

- Excellent communication & interpersonal skills.

- Flexible to work 9 hours shift (9.30 to 6.30 PM - Fixed shift )

- Two weekly offs with one Fixed Sunday off and other rotational off

- Age not above 32 years.

- Expands existing High Net Worth Customer relationships across the range of Banks product offering.

- Sources new bank customers through external individual efforts and acquisition channel.

- Ensures high levels of customer service orientation and application of bank policy in external staff.

- Relationship Management follows up with client through telecalling, written correspondence to provide information of the banks products and services and seek customer deposits.

- Builds long term personal relationship with clients through relationship calling efforts and social interaction.

- Cross sells existing bank products to customers.

- Informs customers of new products or product enhancements to further expand the banking relationship.

- Plans and conducts special sales initiatives and events for prospective and existing clients.

- Coordinates with other group companies to provide Bank customers with seamless access to other group products.

- Records and responds to customers complaints, questions, problems.

- Ensures fast and quality turn-around time for responses.

- MIS generation, maintains records for all acquisition figures and account upgradations.

- Maintains complete relationship record for assigned customer accounts.

- Tracks customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements.

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