Senior Recruitment Consultant at HR Central
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Virtual Relationship Manager - Bank (0-5 yrs)
Excellent opening:
Virtual Relationship Manager
Job Description :
- To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors
- Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets
- This skill will also do sales with assigned customer based mapped to them
- Measure of outcomes NPS, Service Level, Service Quality and Sales.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Requirement:
- Should be a least graduate.
- No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
- Should not have employment gap for more than a month.
- Should have at least completed a year in current org.
- Better soft skills conversational skills and English versant scores 7+
- Flexible to work on rotational week offs.
Desired Profile :
- Must have excellent communication skills and should be at least a graduate.
- Must be open to join on immediate basis - if offered - Should be open for outbound calls (Voice).
If interested, Please share following details along with updated CV :
Current CTC
Expected CTC
Notice period
Reason for change
Date of Birth
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