Location: Indore only

WORK FROM HOME

Virtual customer service associates for Amazon - WORK FROM HOME - Fixed pay - (No sales)

Virtual customer service associates are expected to work from a home location for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and - work-like- environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required

Qualifications required

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Age : 18 - 50 years

Desired skills:

- Action oriented, self-disciplined and organized

- Effective time management skills and ability to prioritize work time to ensure productivity and department standards

- Ability to communicate clearly with both internal and external customers

- Good comprehension skills - ability to clearly understand and address customer issues appropriately

- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

- Good typing skills

Preferred Criteria:

- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

- Should ensure - Work-like- environment with no disturbance during the work hours.

- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates conflict resolution, negotiation, and de-escalation skills

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including the daily schedule as assigned

- Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - asmuch as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

- Ability to approach problems logically and rationally

- Action oriented and self-disciplined

- Organized and detail-oriented

- Ability to quickly and effectively prioritize work time in various departments to meet business need

- Ability to maintain composure in highly escalated situations

Qualifications required :

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Age :: 18 - 50 years

Shifts: Rotational

Benefits: Night Shift Allowance, Over Time, Sodexo Coupons, Internet Reimbursement

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