Recruiter HR at Vindhya e infomedia Pvt Ltd
Views:66 Applications:28 Rec. Actions:Recruiter Actions:1
Vindhya - Executive - Customer Support (1-3 yrs)
Role: Customer Support Executive
Job Responsibilities:
- Taking Calls
- Answer calls within specified protocols Document Customer issues
- Ensuring Call quality parameters are adhered to
- Raise customer issues on calls/escalate to floor supervisors
- Maintain high level of quality and service on calls
- Maintain Log in hours and ensure break times are within limit
- Maintain attendance and plan for any leaves required
Industry Preference: BPO / ITES
Competencies:
- Strong understanding and reasoning skill
- Very good communication skill as per requirement (English is a must)
- Basic Computer skill
- Basic understanding on Customer service
Experience:
- Minimum 3-6 months of call taking Experience is preferable
Educational Qualification
- Graduation
Language:
- Fluent English Tamil and Hindi(Mandate)
Baid Hi-tech Park, 129-B, 8th floor, ECR
Thiruvanmiyur (Next to RTO Office), Chennai - 41
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
