HR at Vindhya e-Infomedia Pvt Ltd
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Vindhya - Executive - Customer Support (0-2 yrs)
Key Skill: Communication skill, basic computer knowledge.
Languages: Kannada, Hindi, English.
- Customer Service Executives are responsible for increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing Customer Service strategies.
- Besides serving as intermediates between a company and its customers, they also need to train and motivate staff.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
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