Process - Email / Chat Support

Role - Chat Associate

Hiring for Chat process Associate for Non Voice Chat Process..

Job Description : 

I. Respond to customer queries in a timely and accurate way, via chat.

ii. Identify customer needs and help customers

iii . Analyse and report service requests (for example, existing case, file information and new service enquiries)

iv. Update our internal databases with information about enquiries and useful discussions with Customers.

v. Monitor customer complaints on social media and reach out to provide assistance,

vi. Share feature requests and effective workarounds with team members.

vii. Inform customers about new services

viii. Follow up with customers to ensure their technical issues are resolved.

Shift - US rotational Shifts

Requirements (Desires skills) :

i. Have high standard of customer service mind-set

ii. Should be tech savvy, comfortable with using various live chat software and ability to multitask.

iii. Have good sales skills.

iv Have excellent written communication skills and ability to deliver message in a concise manner

v. Can think on your feet, meet customers at their level, and improvise during a conversation.

vi. Can work under pressure and meet deadlines, while maintaining a positive attitude.

vii. Should be comfortable working in rotational shifts.

Industry Preference : BPO / ITES

Education : Graduate with Minimum 1-2 years of experience in International Chat support

Benefits:

- PF benefits

- 5 working days with 2 rotational week offs

- Night Shift allowance up to 1K

- Take Home Salary starts from 20K

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.