Talent Acquistion Manager at Connected Care India Pvt Ltd
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Vigocare - Executive - Business Development (1-3 yrs)
Client Onboarding :
- Lead the onboarding process for new patients, providing training and support to ensure a smooth transition.
- Develop and deliver tailored onboarding plans to meet hospital needs.
Account Management :
- Build and maintain strong relationships with staff, serving as their main point of contact.
- Regularly check in with staff to understand their needs, challenges, and goals.
- Monitor patient vital metrics and proactively address any issues that arise.
Staff Support :
- Respond to staff inquiries and resolve issues in a timely and effective manner.
- Collaborate with support teams to troubleshoot and resolve technical problems or concerns.
Product Utilisation :
- Help staff understand and fully utilise product features and functionalities.
- Provide best practices and recommendations to enhance product usage and achieve clinical accuracy outcomes.
Feedback and Improvement :
- Gather patient, staff, doctor feedback and insights to identify trends and areas for improvement.
- Advocate for staff needs within the company and work with product and development teams to address any issues or implement new features.
Renewals and Upselling :
- Manage contract renewals and identify opportunities for upselling or cross-selling additional products or services.
- Work with the sales team to ensure a seamless transition for expanding hospital needs.
Reporting and Analysis :
- Track and report on key performance indicators (KPIs) related to hospital success and satisfaction.
- Analyse hospital data to provide insights and recommendations for improving the patient experience.
