Responsibilities:

- Responsible for coordinating and executing the growth plan laid out in the first responsibility.

- Responsible for optimizing the revenue funnel.

- Advise and oversee customer growth, training, and development of best practices to continuously drive business value and return on the customer's investment

- Responsible for taking a look at customer growth, acquisition, and activation.

- You will be playing a role in customer retention, up-selling (the process of selling existing customers additional products or services) and promoting value through customer experience

- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

- Optimize existing processes within the company and actively enhance all Customer Success initiatives

- A self-starter who is motivated to inspire client loyalty and adoption

- An engaging collaborator that excels at initiating, building, and managing positive customer relationships

- Ability to accurately capture and translate customer feedback into a cohesive story for others within the company

- Demonstrated ability in managing cross-functional projects with a high attention to detail

- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

- Maintaining healthy and fruitful relationships with customers measured by Net Promoter Score and Customer Satisfaction surveys.

Requirement:

- A minimum of 2 years customer success management, client account management, or similar role, preferably with experience in E-Learning

- Excellent written and verbal communication skillset to adequately engage and maintain customer relationship, especially in a virtual environment

- Proficiency in Microsoft Office Suite

- Proficiency in English and Hindi language is must

- Highly organized and able to multi-task

- Self-driven and proactive nature

- Patient and active listener

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.