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04/08 Geetanjali Dhingra
HR Business Partner at Classplus

Views:549 Applications:101 Rec. Actions:Recruiter Actions:27

VIDU - Customer Support Representative (2-5 yrs)

Delhi Job Code: 170332

Responsibilities:

- Acts as the point of contact to provide a professional and friendly service as well as delivering an exceptional first impression

- Take ownership of customer issues

- Troubleshoot problems and see them through to resolution

- Escalate unresolved issues to the appropriate internal teams

- Collect prompt and accurate feedback from customers

- Document knowledge in the form of knowledge base / solution articles

- Serves as a Resource for customers seeking information, assistance or recommendations; A Thorough understanding of all key services, products and amenities in an exceptional and timely manner.

- Demonstrates a true passion for customers by proactively seeking ways to surprise and delight them and always going above and beyond.

- Maintaining healthy and fruitful relationships with customers measured by Net Promoter Score and Customer Satisfaction surveys.

Requirements:

- A Bachelor's degree in any field

- A minimum of 2years experience

- Excellent interpersonal and written and oral communication skills. Should be pleasant and empathetic while they- re interacting with customers.

- Multitask seamlessly between tasks like handling high priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally.

- Attention to detail

- Proactive approach

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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