Customer Success Associate

About Us :

- VideoVerse is a video technology company that is building a suite of powerful AI-based video tools for both enterprises and individual content creators.

- Magnifi, our broadcaster-facing product, is on a mission to enable seamless, smart broadcasting and content distribution in a multi-channel world. Our flagship offering uses AI/ML technology to help Sports and Entertainment broadcasters create key moment clips from Livestream videos and post them to social media and apps instantly. For our clients, this has meant 4.2x higher engagement, 60% increase in viewership time, and, given that we process millions of videos, 1B+ hours in manpower savings.

- Illusto, our consumer product, make it easy for influencers, small businesses, and just about anyone with access to a web browser to easily stream video to multiple platforms, and edit clips online with speed, and ease, and increasingly, the power of AI.

- We are revolutionizing how content is created, distributed, and consumed, helping enterprises and individuals create impact and tell immersive stories across all media genres.

- We are a fast-growing, diverse, and vibrant team that works hard and are passionate about our vision. We work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more.

- Videverse recently raised 46.8 Million in series B funding and is hiring across all positions.

Why work with us :

- We are passionate about our vision and our product, and have a young, diverse and vibrant team working towards this vision.

- We work with some of the biggest names in broadcasting (Disney Hotstar, Sony Liv, SkySport etc)

- We work on some of the biggest sporting events in the world (Olympics, UEFA, ICC World Cup etc)

- We are growing daily we have scanned 1650m videos, delivered 4.2x higher engagement and 60% growth in viewership time for our clients, along with 1280 mn hours of manual labor saved

Who we are looking for ?

- Bachelor's degree and 2+ years of experience in a customer-facing role, such as Customer Success, Customer Support or Sales, Global experience a plus

- Possess strong phone, written and verbal communication skills (English).

- Confident, high energy, self-motivated and a team player

- Experience working with executive level customer contacts

- Ability to conduct customer-focused channel partner QBRs (Quarterly Business Reviews), measuring partner performance against pre-established business metrics.

Key Responsibilities :

- Develop and manage client portfolio.

- Cultivate relationships with the existing clients and upsell VideoVerse products.

- Analyse customer data to improve customer experience.

- Mediate between clients and the organisation.

- Own the on-boarding process and conduct training for customers.

- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

- Identify and forecast expansion opportunities and partner with sales to successfully close upsell opportunities.

- Work closely with Sales, Support, Billing, and other internal stakeholders to ensure an exceptional customer experience and take care of any customer issues.

- Handle and resolve customer requests and complaints.

- Minimise customer churn.

What we offer ?

- Opportunity to work with a dynamic team

- Opportunity to grow along with the brand

- Opportunity to work in the exciting space of content & broadcasting, with the biggest names in this space

Location : Mumbai

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