Human Resource Intern at Synapse Search Partners
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Vice President - Customer Success - KPO (10-12 yrs)
Experience:
1. Experience of managing team size of 100-500 for period of 5-7 years
2. Overall team management experience of 12+ years
3. Worked in international voice/non-voice processes for at least 8 years
Responsibilities :
1. Manage Client success - Consistently exceed SLA targets, process improvement targets
2. Team Management and Coaching - Guide and groom current and potential team leaders, assistant managers
3. Design and Implement internal KRAs aligned with client success and Organization
4. Independently create and modify SOWs, Client Review presentations, BCP documents
5. Create number driven capacity models to fulfill volume targets as per seasonal
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