TA Specialist at EVC Ventures
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Vice President - Customer Success (8-15 yrs)
Location - Gurgaon,
Timings - 5:30 PM - 2:30 AM
Responsibilities:-
- Manage a portfolio of accounts, establish productive, professional and profitable relationships with key personnel and CXO's in assigned customer accounts.
- Lead, mentor and train a team of account managers.
- Coordinate with various departments within the organization, including support, service, technology and manage resources, in order to ensure seamless functioning of the client accounts.
- Responsible for client receivables; planning and execution of contract renewals.
- Continuously identify opportunities for up-selling /cross-selling the company product portfolio and meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for a one and three-year period.
- Maintain a consistent schedule of online meetings with the client to manage performance objectives, customers- expectations and assess customer needs on an ongoing basis.
- Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations.
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary.
- Continually innovate, develop and suggest enhancements to the client management function such as new methods of analysis or service techniques.
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