HR at VenueMonk.com
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VenueMonk - Customer Service Expert (1-3 yrs)
About VenueMonk :
At VenueMonk we are changing the way people plan events and we are looking for creative and passionate people to join us on our journey.
We believe making something complicated is easy, but changing anything from complicated to simple is difficult. Currently planning an event is really complicated, requiring a considerable amount of time and effort from the person planning an event. Our aim is to change that and make event planning a quick and a hassle free process by bringing standardisation in the industry.
If you too share the same vision and can relate to the problem we are solving, we would love to have you as a part of our team and re-define the Event Planning Experience!
Description :
We- re looking for an ambitious and energetic graduate/experienced person to join our talented team of Customer Service Experts. You'll play a key role in keeping our most important customers happy and helping to take VenueMonk to the next level.
Responsibilities :
The role is varied, and you will be expected to provide direction on identifying your own priorities, but initial responsibilities will include :
- Building relationships with new clients through regular sales channels, phone, email, social media to ultimately increase VenueMonk active customer base.
- Updating and maintaining the CRM system to ensure accurate and up to date information.
- Regularly communicating our re-engagement strategies to these customers, such as: upcoming events, showcases, discounts, and rewards
- Take feedback through calls, email or other social media channels from customers
- Ability to solve problems and contribute ideas to improve service for customers
Requirements :
- Fluent in English and Hindi (IMPORTANT)
- Comfortable with Microsoft Office (Word, Excel & PowerPoint)
- Preferably owns a laptop
- Comfortable working 6 days a week
- Event planning experience is a plus
- Ability to take ownership and achieve targets under pressure
Compensation :
INR 2,40,000 to 4,20,000 per annum
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