Vendiman - Executive - Customer Care (1-2 yrs)
To give you a brief of what Vendiman is into:
Vendiman Private Limited, headquartered in Mumbai is one of the leading service providers in the vending industry of India. We are currently handling machines in 15 major cities in India namely Mumbai, Pune, Bangalore, Hyderabad, Kolkata, Gurgaon, Noida, Delhi, Chandigarh, Trivandrum, Cochin, Bhubaneshwar, Jaipur, Mangalore, Chennai.
Our select client list includes top names like: Google, Infosys, TCS, Capgemini, Ericsson, Cognizant, KPMG, EnY, Deloitte, PWC, Star TV, Sony TV, Bombay Hospital, Wadhwa Builders etc.
Apart from this, we have also rendered services to Vidyalankar, Hinduja Hospital, Thane Municipal Corporation, Aster Medicity etc..
We offer variety of vending machines:
- Snacks Vending Machine
- Cold Beverage Vending Machine
- Sanitary Napkin Vending Machine/ Incinerators ( Napkin destroyers)
- Tea/Coffee & Soup/Drinking chocolate Vending Machine
- Pantry Supplies
Customer Care cum Front Office Job Profile :
- Candidate should have excellent communication skills
- BPO candidates can be preferred
Job Role and Responsibilities :
- Answer back to back calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints and resolve customer complaints via Calls, wassup or Email.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
- Maintaining Database of the same.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
