Associate HR at vCommission Media PVt. Ltd.
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vCommission - Associate - Customer Success (1-3 yrs)
1. Spending the majority of your day interacting with our global clients over our unified support panel.
2. Develop one on one relationship with our clients to discuss their needs and assist them to start, run and grow their business with the help of our products.
3. Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers- issues
4. Analyze trends in customer issues and suggest improvements to processes, policies, and products
5. Identify and draft improvements to online help content and internal documentation
6. Work cross-functionally with other teams to improve product, policies, and procedures
7. Escalating inquiries in a timely manner
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
