HR- Lead at Value Research (India) Private Limited
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Value Research - Customer Service Associate (2-5 yrs)
Job Description
Job title : Customer Service Associate
We are looking for highly competent professionals to join our Customer Success team, which delivers customer support for all our products and services.
Responsibilities :
- Provide end-to-end service support to our customers.
- Attend to customer queries, issues and grievances over phone, email, live chat and sms.
- Work with internal teams to resolve customer issues promptly.
- Gather and pass on the feedback from customers to product development teams.
- Proactively engage with customers to enhance retention and loyalty.
- Meet the high standards of professional conduct, turnaround time and accuracy set by the team.
Position Requirements :
Experience: 2 - 5 years
- Should be a first class graduate or a post-graduate
- Ability to communicate fluently in English and Hindi languages
- High degree of responsiveness to customer needs
- Ability to resolve customer issues calmly, patiently and with honesty
- Driven and motivated to work in small teams
- Attention to detail
- Comfort with working on computers (subscription management software, MS Excel, email) to track, gather information, and/or troubleshoot customer issues
Location : Noida
About Value Research :
- Value Research is an independent investment research company in India. It is highly regarded for the investment advice, analysis and information it provides through its website (www.valueresearchonline.com) and print publications (Mutual Fund Insight, Wealth Insight).
- The company covers nearly the entire range of investment avenues available in India, including mutual funds, stocks and fixed-income investment options. It offers a premium, fundamental research driven stock advisory service by the name of Value Research Stock Advisor (www.valueresearchstocks.com).
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