Customer Support Specialist 

- We are looking for a Customer Support Specialist to help define our customer experience and become a core contributor to building a world-class support organization. 

- Our ideal candidate is someone who truly cares about client success, has experience and passion in teaching, addressing queries and troubleshooting software.

- The Customer Support Specialist will be responsible for managing customer support predominantly via Chat and also through E-mail / Phone. 

- As a core member of our support team, you will help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform. Prior experience with Intercom, Salesforce, HubSpot, and ZenDesk is preferred.

What You Will Do : 

- Help define our customer experience and build a world-class support organization.

- Apply your technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues.

- Understand the Vajro platform better than anyone else in the world.

- Manage and effectively resolve customer support predominantly via Chat and e-mail / phone.

- Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.

- Contribute to our internal and external knowledge base by creating help center content for employees and customers.

- Go above and beyond to ensure our customers love us!

What We Look For : 

- Should have excellent written and oral communication skills

- Strong analytical, troubleshooting and problem solving skills

- A desire to work closely with customers in sometimes tough situations.

- Strong written and oral communication skills.

- Prior experience with Zendesk, Intercom, Slack or similar platforms.

Below skills would be an added advantage :

- Prior experience working in an Enterprise SaaS environment.

- Knowledge and understanding of outbound sales, sales acceleration, and lead generation processes and frameworks.

- Experience working with salespeople, marketing/demand generation, engineering professionals.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.