Company Overview:

UrbanPro envisions being the go to destination for consumers to find, book & consume best Education in India. On this journey, the company has built India's largest marketplace for learning needs. It allows a student to find the right tutors and coaching institutes to serve their needs. Students choose UrbanPro for it's comprehensive database of tutors, differentiated finding experience & trust of the platform. Tutors also love UrbanPro as it allows them to increase their income & better plan their schedules. Every month more than a million users come to UrbanPro.com & get connected with 500,000+ Tutors & Coaching Centers listed on the platform.

We are backed by Nirvana Venture Advisors, who have supported our growth and expansion plans over the years.

We are building a world-class team to bring our vision to life. We offer one of the most dynamic settings for a young professional looking to innovate and shape Indian education. UrbanPro.com also offers a competitive salary as well as Incentive Stock Options designed to reward contributions to the Company's success. Here's your opportunity to join the UrbanPro Team and be a part of this revolution that- ll change the way education happens in India.

UrbanPro.com, an initiative of ThinkVidya Learning Pvt. Ltd., is based in JP Nagar, Bangalore. For more information, visit the company web site at www.urbanpro.com.

Job Summary :

- Urbanpro.com is seeking a highly motivated individual, with an entrepreneurial mindset, to join the team in the position of Customer Success Associate. Customer Success Associate will be responsible for understanding the issues of Individual Tutors through data analysis and through talking to them.

- The ideal candidate will thrive in a work environment that requires strong customer empathy, problem solving skills coupled with strong-ownership of deliverables. The candidate will get an unique opportunity to work very closely with senior management, he/she will report to the Head of Tutor Revenue

Specific Duties/Responsibilities :

- Understand the problems of Tutors by being in continuous touch with them

- Analyse Customer Data through excel data analysis

- Data management and maintenance of daily/monthly/weekly reports for the management team

- Organise periodic Tutor meetups at our office

Skills Requirements :

- Proficient communication skills (English-Verbal & written) with attention to detail.

- Patient listening skills to understand the issues of Tutors

- Knowledge of advanced Excel

- Dedication to take problems to their logical conclusions

- Ability to work in a fast-paced, start-up environment

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