About UE :

At Urban Essentials, we- re on a mission to provide utmost comfort to women with a comfortable line of hygiene products. With our brand - Plush- we want to be part of a woman's endeavours and her successes; in short, be the cushion she sleeps on, so she can wake up her strongest. If you- re a relentless optimist and team-player, you will fit right in. A good sense of humor helps, too. We aim to be a small, tight-knit group with a deep appreciation for the bold and the curious.

Role Summary:

- Urban Essentials is looking for an exceptionally motivated individual for the role of a Customer Delight Specialist to lead the efforts enhancing customer's first impression of Plush.

- The ideal candidate would be involved in mapping the consumer's journey as they discover our product across platforms to the point of consumption back to repeat usage. Candidates for the role should demonstrate ability to have 360-degree understanding of motivations for a consumer to use a product. Conceptualising ideas to target first-time users through intelligent targeting of product sampling is essential to the role.

When you- re most comfortable, you shall (key responsibilities) -

- Ideate and execute, swift methods to target first time users of Plush via both offline and online channels

- Budget costs associated with new user onboarding and develop internal metrics to track repeat usage and conversions

- Record and relay recurring customer feedback and insights to internal teams such as marketing and product in order to constantly improve the customer experience

- Ideate and execute BTL campaigns in store and other on ground formats

- Building partnerships and affiliates to ensure effective placement of Plush in non store formats with an objective to garner visibility and generate first time use

- Lead and educate the on ground team about Plush and UE

- Act as the voice of Plush on the front lines, delivering joyful experiences

Our dream candidate is (Qualifications)-

- Bachelor's Degree

- 2-3 years of proven experience at launching new products across consumer categories

- Strong people skills - you are friendly, empathetic, a good listener, and you- re invigorated by constant personal interaction

- Team player who works well with a wide range of personalities and is ready to contribute to an awesome team environment

- Possesses a - hands-on- mentality and - no task is too small- attitude

We are an equal opportunity employer and deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

Thank you for considering a career with Urban Essentials/Plush

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