Key Responsibilities:

- Outbound Calls: Contact potential customers or clients to promote products/services, follow up on inquiries, or generate leads.

- Inbound Calls: Handle incoming calls from customers, resolve queries, and provide information regarding products, services, or billing.

- Sales & Promotion: Actively promote and sell company products/services based on customer needs and preferences.

- Customer Support: Address customer complaints, assist with issues, and provide solutions to improve customer satisfaction.

- Lead Generation: Identify potential customers, gather contact details, and input them into the database for follow-ups.

- Maintain Call Records: Accurately document the details of every call, including customer interactions, product/service inquiries, complaints, and actions taken.

- Achieve Targets: Meet or exceed call and sales targets set by the company.

- Customer Feedback: Collect and report customer feedback for improving services and products.

- Update Database: Regularly update and maintain the customer database with accurate contact information and follow-up details.

- Team Collaboration: Work closely with other team members and departments (sales, marketing, customer support) to achieve overall business goals.

Skills and Qualifications:

- Communication Skills: Excellent verbal and written communication skills, with the ability to converse confidently with customers.

- Persuasion Skills: Ability to influence and persuade customers to make decisions, especially in sales-based roles.

- Customer-Centric Approach: A focus on providing a positive customer experience and resolving issues effectively.

- Basic Computer Skills: Familiarity with CRM software, Microsoft Office, and other tools used for data entry and call tracking.

- Multitasking Ability: Ability to handle multiple tasks efficiently, such as managing calls, logging information, and addressing customer needs simultaneously.

- Time Management: Ability to handle high call volumes and meet deadlines while maintaining quality in communication.

- Problem-Solving Skills: Address customer complaints or issues and provide solutions promptly.

Education:

- High school diploma or equivalent; some employers may prefer a degree or relevant experience.

Work Environment:

- Office Setting: office environment.

- Working Hours: 10:00 Am to 7 Pm

- Working days: 6 working days, Mon- Sat

www.urbanculture.me