About Urban Company :

- Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

- "Our Mission is to empower millions of service professionals by delivering services athome in a way that has never been experienced before."

- Service partners are the backbone of our platform. Our service partners are typically individual professionals working in one service category. We operate a full-stack platform to help them succeed and provide the following :

1. Training & Certification

2. Technology

3. Supplies and products

4. Insurance and Financing support

5. Market access and brand

Scale of Operations and Growth Outlook :

- Urban Company is present in the top 47 cities in India, and 9 cities internationally. The platform serves approximately 1.5 million+ customer bookings every month through a fleet of 40,000 highly trained service professionals, for a variety of home service needs. The business is growing rapidly at >75% YoY, and has demonstrated significant resilience in the last two years despite the COVID-19 pandemic (Urban Company was awarded The Economic Times Startup Award for COVID led business transformation in 2021, read more here). The company has raised significant growth capital last year, which is still untouched and sitting in the bank, and has a very clear path to profitability for its India business over the next few quarters. Its frugal approach and years of secured runaway allows the UC team to build with a multi-year horizon in mind, while focusing on growth with profitability.

- Our Commitment to Building a Diverse and Inclusive Workplace. Urban Company is committed to providing equal opportunities in employment and creating an inclusive work environment. We endeavor to -

- Provide equal and fair opportunities for employment to all qualified applicants.

- Maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

What you will do :

- End-to-end ownership of select service categories for one or more cities

- There are 3 major roles within this mandate :

- Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered

- Ensuring no breakage in daily operations in your city

- Implementing growth and quality improvement initiatives in sync with category heads at central level

- Owning above mandate will require you to do the following -

- Building a strong connect with service professionals in your city

- Deploying your analytical skills to deep dive on key business problems and propose solutions

- Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.

- Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

What we will need:

- Sharp and hungry professionals willing to go above and beyond to create impact

- 0-2 years of work experience

- Bachelor's degree is mandatory

- Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.

What can you expect :

- Opportunity to be part of a Rocketship looking to revolutionize the unorganized home and salon services industry

- A great work environment with massive ownership and growth opportunities

- Competitive salary with bi-annual performance reviews

- Growth opportunities within UC via our robust internal mobility program

- Health insurance benefits for you and your family

Let's hear what our Category Manager has to say about the role

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