Student Mentor

Chandigarh - Full time

About us:

UpGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online. Given team's background in education and media sectors, we understand what it takes to offer quality online programs, and at UpGrad - we invest alongside universities to build and deliver quality online programs(content, platform, technology, industry collaboration, delivery and grading infrastructure).

You can read about us more below :

- UpGrad was earlier selected as one of the top ten most innovative companies in India by Fast Company.

- We were also covered by the Financial Times along with other disruptors in Ed-Tech

- UpGrad is the official education partner for Government of India - Startup India program too

- We were also ranked as one of the top 25 Startups in India 2018

- Our program with IIIT B has been ranked #1 program in the country in the domain of

Artificial Intelligence and Machine Learning :

- At UpGrad - we have partnered with leading universities such as IIIT Bangalore, BITS Pilani, MICA Ahmedabad, IMT Ghaziabad and Cambridge University's Judge Business School to offer programs in the domains of Data, Technology and Management.

- Attractive pay, smart and passionate minds to work with, open culture, fun office environment, along with a major uplift in your resume, is what this experience would get you.

- And of course, you get to contribute to the professional growth of 100s of professionals.

Visit us at http://www.upgrad.com for more.

If you love motivating people, are extremely customer centric and are excited by the challenges of a new emerging business environment, then we are looking for you!

What will you be doing?

- Onboard all candidates in your batch and get them acquainted with the different program elements

- Understand the expectations of all candidates from the program and mentor them to help them achieve their goals

- Keep all candidates updated about the latest in the program via phone, email, chat

- Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics

- Maintain a database of the entire history of expectations, interactions & growth of every candidate

- Provide lagging candidates with regular feedback and motivation to help them succeed

- Manage preparation of candidates for placement activities to ensure maximum offers

- Act as the eyes and ear for the program team to keep feedback flowing and help with iterative improvement of the satisfaction levels from the program

- Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates

What we are looking for?

- Excellent written and spoken communication skills

- Passion to help candidates grow in their professional careers

- High customer centricity, to understand student expectations and support them to achieve their goals; Ability to approach any situation with patience and empathy

- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines

- Good problem-solving skills

- Ability to manage clear internal communication to drive student success

- Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory

Education: Graduate in any field.

Experience: Experience in an education company or a service industry preferred BUT is not mandatory. Passion to succeed supersedes any experience

Join us to be part of a team full of fun, learning and constantly looking for challenges.

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