Role: Admission Counsellor

Department: B2C Sales and Marketing

Job Location: Bangalore

Working Days: Monday- Saturday

About the company:

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upGrad is an online education company co-founded by Ronnie Screwvala. We create cutting- edge online courses for working professionals in Data Sciences, Software Engineering, and Management. Some of our successful programs, such as Data Science, Machine Learning & AI, Big Data Engineering, Blockchain Development, Digital Marketing, Product Management, MBA, etc., intake a few thousand students yearly.

We are an Exciting EdTech start-up with expertise in Digital Learning in the higher education sector. We are looking for a Mid-level Customer Success Manager who has prior experience in developing customer relationships in the B2B segment, is proactive in addressing customer issues, has account management, and has a passion for achieving customer goals.

- upGrad Campus is a new college-focused subsidiary under upGrad based out of Bangalore. The flagship product of upGrad Campus is providing a complete platform with higher education content, technology, and associated support and services to Universities and students to enable Online Learning.

- UpGrad Campus is set to become the central nervous system of the modern Indian education framework. At UpGrad Campus, we are determined to redesign the future of college education.

- We aim to make great quality education easily accessible to India's youth.

- We are a dynamic, fast-paced workspace that encourages an entrepreneurial spirit. A successful team member is a self-starter, enthusiastic, and highly motivated professional eager to achieve high growth in new avenues. As part of a fast-growing business, this role offers exciting learning and growth opportunities.

As the Director of Sales (Growth), you'll be responsible and instrumental in managing and growing our existing customer base across India. You will manage all aspects of the customer life cycle and device sales strategies to increase revenue via Upsell and cross-sell. This senior role is integral to our growth plans across India.

What will be your responsibilities?

- Driving inquiries & admissions for the online/blended learning programs offered

- Looking after the entire sales life cycle: starting from engaging with the large volume of well- qualified leads till the final conversion i.e. enrolment in the program

- Counseling the prospects via call, email, or in-person on which course will be useful to their career progression and suggest the best options

- Creating and maintaining the status of current and potential customers in CRM.

Qualification :

- Experience: 2 years in International BPOs, counseling or sales (travel, BFSI, edtech, fintech),

education industry preferred OR Fresher from a reputed institute

- Excellent written & spoken English and pitching skills

- Proficient in Microsoft Office - especially Excel

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