Manager Talent Acquisition at upgrad
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upGrad Education - Associate - Customer Service - Inbound Process - Social Media Domain (1-3 yrs)
Please find the below job description :
- Content writing for upGrad courses and queries raised on social media platforms including Quora
- Drafting quality responses for social media posts
- Ensuring to resolve all social media queries by talking to the learners and cross functional teams.
- Ensuring that service problems are resolved within TAT and tickets are tagged to respective teams (Queries, Requests and Complains)
- Identifying Gaps , Promoting initiatives to Improve the processes and ROI and driving their implementation
- Responsibility to improve upGrad rating and reviews on all social media platforms by Enhancing customer experience
- Sending daily/weekly/monthly performance dashboard
If interested please share your resume
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