Admissions Counsellor

Mumbai/Bangalore- Full time

About Us:

UpGrad is an online education platform Building Careers of Tomorrow by offering the most industry relevant post graduate and specialization programs with an immersive learning experience. Our mission is to create a digital-first learning experience to deliver tangible career impact to individuals at scale. UpGrad currently offers programs in Data Analytics, Product Management, Digital Marketing, and Entrepreneurship, and was rated as one of the top 10 most innovative companies in India for 2017 - https://www.fastcompany.com/most-innovative-companies/2017/sectors/india. Going forward, UpGrad will be looking at laughing more programs in the field of data, digital and technology - in collaboration with academia and industry.

UpGrad is co-founded by 3 IIT Delhi alumni and Ronnie Screwvala - a seasoned entrepreneur who has built scale businesses in the media sector. The founders come with a cumulative experience of 50 years amongst them in education and media sectors. UpGrad has a committed capital of INR 100Cr and just in the first year of operations, has built the single largest revenue generating an online program in India (PG Diploma in Data Analytics) and the single largest enrollment online program in India (Startup India learning program).

If you love convincing people, are extremely customer centric and are excited by the challenges of a new emerging business environment, then we are looking for you!

At UpGrad- We are building a new age online platform, for delivering higher education in an engaging and flexible way. Innovation in Technology, Service, and Content Delivery, to create a learning experience for the digital age is our key focus. To fuel our growth in this space, we are looking for energetic and extremely dedicated Sales & Operations Executives, who will be the voice of our organization. If you are concerned about getting stuck with the graveyard shift, being shunted around in rotational cycles, you can lay them to rest. Here at UpGrad, you will have regular working hours.

Attractive pay, super-creative team to work with, open culture, fun office environment, smart and passionate minds to work with, along with a major uplift in your resume, is what this experience would get you. Visit us at http://www.upgrad.com for more.

What will you be doing -

- Interface with leads via inbound and outbound calls or the Internet for the purpose of converting leads into confirmed applications

- Maintain a constant communication channel with leads through phone, email, chat and social media during the pre and post-sales processes

- Maintain a detailed database of all the interactions with the leads and provide a constant feedback to the Student Experience Manager in order to optimize lead closure

- To develop and maintain a positive working relationship with the students.

What we are looking for :

- Excellent written and spoken communication skills

- Strong sales bent of mind, in order to understand and effectively communicate what UpGrad is offering to its prospective students and close applications

- Approachable and vibrant personality

- Ability to approach any situation with patience and empathy

- Passion to deliver the highest levels of customer service at all times

- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines

- Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable

Education: Graduate/Undergraduate

Experience: 2+ years- experience in the field of tele sales or any customer services field

(Freshers may also apply)

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