Customer Care Executive

Urgent opening for Customer Care Executive.

Computer Skills:

- Ability to use a desktop computer system and a smart phone

- Ability to work on Excel and Spreadsheet

Communication Skills:

- Ability to communicate correctly and clearly with both internal and external customers in English and Hindi

- Excellent documentation skills

- Good comprehension skills-- ability to clearly understand and state the issues customers present

- Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response in English

- Interested and excited about answering customer queries and helping them .

Problem Solving Skills:

- Effective problem solving skills

- Ability to approach problems logically

- Ability to demonstrate learning and decision making skills

- Strong time management skills

- Action oriented and self-disciplined

- Organized and detail oriented

- Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Customer Focus:

- Excellent customer service skills

- Ability to empathize with and prioritize customer needs

- Demonstrable interpersonal skills

- Demonstrable conflict resolution and negotiating skills

- Ability to determine customer needs and provide appropriate solutions and help the customer.

Preferred Qualifications:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service and inherent familiarity with social media. We also require a minimum undergraduate degree.

Location : Gurgaon

Interested candidates can their updated CV

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