Univariety - Manager - Customer Success (4-7 yrs)
Job description for Customer Success Manager:
- Develops Healthy Customer Relationship
- Enhances Customer Training
- Evaluates and Analyses Customer Needs
- Builds Trust and Transparency with Clients
- Onboards New Clients
- Acts as a Customer Advocate
- Encourages Customers to Upgrade their Products
- Promotes Customer Loyalty
- Meet Quarterly and Annual Renewal and Upsell Targets
- Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients
- Ability to work cross-functionally with teams like sales, product, and support.
- Strong presentation and training skills.
- Customer-focused with a knack for identifying opportunities and solving problems
