- Develops Healthy Customer Relationship

- Enhances Customer Training

- Evaluates and Analyze Customer Needs

- Builds Trust and Transparency with Clients

- Onboards New Clients

- Acts as a Customer Advocate

- Encourages Customers to Upgrade their Products

- Promotes Customer Loyalty

- Meet quarterly and annual renewal and upsell targets

- Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients

Required Skills :

- 3 + years of experience in Managing clients/Customer success roles with B2B clients.

- Customer success managers are the link between customers and our business, so they need to communicate effectively with customers and team members.

- Customer success managers must be able to understand and address customers' concerns, questions, and issues.

- Customer success managers must build strong relationships with customers and coworkers.

- Coming up with long-term solutions that will benefit both the customer and the company is essential for this role.

- Critical thinking and analytical skills

About company

Univariety (https://www.univariety.com) is India's Leading Career Counselling & College Guidance Platform for K-12 Schools and is a fast growing Ed-tech company which has pioneered the use of technology in education, right from the level of schools.With Info Edge (India) Private Limited (parent company of Naukri.com) as a key investor, we are a proud addition to the companys robust portfolio which includes leading companies across Recruitment,Matrimony, Real Estate and Education.

- March 2020: https://inc42.com/buzz/univariety-gets-fresh-funding-from-info-edge-to-scale-up- higher-education-services/

- Dec 2017: https://inc42.com/buzz/info-edge-univariety-edtech-funding/ With 4,00,000+ connections made so far, Univariety's guidance solutions act as a comprehensive platform for 600+ premier schools for their students across India, Singapore, Indonesia, and Dubai.

Univariety's students are placed in 50 of the top 100 universities of the world and have received over $20 million in scholarships.

Univariety is always at the forefront of successful partnerships in the education space with UCLAExtension endorsing its flagship 'Global Career Counselor' certification for teachers, psychologists, and career counselors. Read more here: https://www.univariety.com/gcc/ Also, along with Fortune India magazine, we have established a School Certification process called"Future 50 Schools Shaping Success" which has its presence spread across 82 Cities, 654 Schools, 12587Educators, and 125921 Students. Read more here: www.future50schools.com