Univariety - Executive - Customer Success (0-2 yrs)
- Customer Onboarding: Assist in onboarding new clients by helping them set up and understand the platform.
- Customer Support: Respond to client queries via email, chat, and calls, ensuring timely resolutions.
- Customer Engagement: Regularly check in with customers to ensure they are utilizing the platform effectively.
- Data & Reporting: Maintain customer records, track engagement metrics, and generate reports.
- Product Education: Conduct webinars, create guides, and assist in training sessions.
- Feedback Collection: Gather insights from clients to improve the product and customer experience.
