Recruitment Consultant at Unity Small Finance Bank Limited
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Unity Small Finance Bank - Technical Support Specialist (1-8 yrs)
Job Description:
- Handling Escalated tickets from the first line customer support team.
- Be a POC for all ongoing mass failures.
- Stakeholder management in order to get escalations addressed properly.
- Maintaining all team related KPI's on an expected service delivery level
- Supporting customer facing teams with any technical related queries.
- Working in Helpdesk board to perform pre- investigation on issues, classify accordingly and assign to relevant internal / external team.
