Position : Unit Manager

Location : Branch Offices

Department : Sales and Distribution

Function : Agency Channel

Reporting to : ABM/ DBM/ Branch Manager / Sr. Branch Manager - Agency

Job Summary :

- Enable achievement of key business outcomes

- Build a quality Agency by focusing on quality of hire and skilling

- Ensure adherence to all statutory and compliance requirements

Key Responsibilities :

Key Measures of Performance :

a. Achievement of Business Plans

- Ability to manage all the parameters of their business;

- Recruitment

- Activisation

- Premium Collection

- Case Rate and Case count

- Persistency

- Ensure that the Agents are engaged, motivated and productive by forging a strong relationship

- Ensure that Agents are constantly inducted, activated and productive

- Drive the incentive schemes to ensure that the Agent's income exceeds benchmark

- Drive the R&R schemes floated by HO, ZO and branch

- Support the Agents in liaison with the HO for addressing their requirements/ concerns

- Being fully compliant to all the norms laid down by the regulators and the company

- Manage channel conflicts in the team

- To achieve product wise targets & profitability

- Understand the Agent's business in depth and seek opportunities for business development and revenue generation

b. Team Building :

- Goal setting of all Agents in the team

- Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals

- Regular Field observation and Demonstration with the agency force

- Regular Agent visit

- New GWP

- Renewal GWP

- Renewal no. of cases

- Active agents and PA

- New Agents Hiring

- Audit findings

Key Relationships (Internal / External) (Mention the set of key internal and external stakeholders)

Internal : Agency Team & Cross Functional Teams

External : Agents & Policy Holders

Preferred Skill Set :

a. Analytical Skills

- Designing Sales Strategies to achieve the business goals

- Analytical skills to read, interpret MIS

- Skill sets to handle a team of agents to achieve the business goals

b. Domain Knowledge

- Sound domain knowledge of the health insurance policies and practice in India

- Good knowledge of the legal and regulatory requirements and compliances

c. Leadership Attributes

- Strong written and verbal communication skills

- Ability to manage a team, keep it motivated

- Result orientation

- Ability to spot and utilize opportunities

- Energetic and enthusiastic personality

Minimum Qualification : Minimum Experience

Education:

- Graduation in any discipline from a recognized educational institute

Experience

2-4 years of relevant work experience

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