Unit Head - Relationship Officer - NBFC (1-3 yrs)
A Unit Head - Relationship Officer in the loan department of an NBFC (Non-Banking Financial Company) plays a vital role in managing and expanding the company's customer base for its loan products.
- Their responsibilities typically involve a mix of sales, customer relationship management, and operational tasks.
Key Responsibilities:
1. Sales and Business Development:
- Identify potential customers for loans (personal loans, business loans, vehicle loans, etc.).
- Promote loan products to individuals and businesses, explaining terms, benefits, and repayment options.
- Achieve sales targets set by the NBFC.
2. Customer Relationship Management:
- Build and maintain strong relationships with clients.
- Act as the primary point of contact for customers, addressing queries and resolving issues.
- Ensure customer satisfaction to encourage repeat business and referrals.
3. Loan Processing Assistance:
- Collect and verify required documents from applicants.
- Assist in completing loan application forms and ensure compliance with company policies.
- Coordinate with credit assessment teams for loan approvals.
4. Compliance and Risk Management:
- Ensure adherence to regulatory guidelines and internal policies.
- Assess basic creditworthiness of clients before forwarding applications for approval.
Skills and Qualifications:
- Educational Background: Bachelor's degree
- Experience: 1-3 years in a similar role, preferably in an NBFC or banking environment.
- Skills:
- Strong communication and interpersonal skills.
- Sales and negotiation abilities.
- Knowledge of financial products and regulatory compliance.
- Basic understanding of credit analysis.
