HR & Admin Executive at Unicorn Infosolutions Pvt. Ltd
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Unicorn Infosolutions - Customer Service Professional (1-2 yrs)
Job description
Industry Preferred: IT/Software Product/Computer Hardware/Telecom
Job Description :
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues of any apple product.
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they resolved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Follow up with clients to ensure their IT systems are fully functional aftertroubleshooting
- Prepare accurate and timely reports
KRAs:
- Customer Support
- Customer Handling
- Query Resolution
- Technical Support
- Key Account Management.
Desired Profile :
- Should have excellent communication and presentation skills.
- Ability to understand customer queries.
Job Type: Full-time
Pay : 12,000.00 - 18,000.00 per month
Application Question(s) :
- Must have iOS & Mac knowledge.
Education : Diploma (Preferred)
