Umagan - Team Lead - Voice Process - BPO Domain (1-3 yrs)
Team Lead - Voice Process
Roles and Responsibilities :
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members feedback and resolve any issues or conflicts
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
