Executive at Ultra Media Entertainment Pvt Ltd
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Ultra Media & Entertainment - Customer Support Specialist - OTT Vertical (3-10 yrs)
- Answer user communication/queries via emails live chats, and calls
- Ensure minimum turnaround time for resolving user queries & complaints
- Deliver best in class service in the friendliest and timely manner
- Suggest process & product improvements based on user feedback
- Assist the team in reporting & analysis
- 2+ years- experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background/media back ground
- Excellent proficiency in Marathi, Hindi and English
- Critical thinking and problem-solving skills
- An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
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