HR at Nexx- Wave health solutions Pvt Ltd
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uDAUD - Executive - Customer Services & Relationship Management (1-4 yrs)
We are hiring for Given below Profile
Job Title : Executive - Call Centre
Job Location : Mumbai
Education Qualificaiton : DMLT/M.Sc (MLT) / B.Sc (MLT)/ CMLT / GNM .
Experience : 1 - 4 Yeas of Relevant experience as Executive - Call Centre in a reputed Diagnostics Company and in handling Customer Care & interaction.
Job Responsibilities:
- Interact and help special inquiries and customer requests on calls where customers need detailed understanding of offered pathology tests.
- Answering phones and explaining the pathology tests packages and services offered by the company.
- Asking questions to the client and understanding their specifications.
- Contacting existing client as well as prospective query resolution.
- Resolving queries and issues related to the samples and services.
- Obtaining client information and other relevant data.
- Making recordings of all the income phone & outgoing calls to customer.
- Taking and processing product orders in a professional manner.
- Maintaining the database of the client on a regular basis.
- Coordinate with internal departments to provide customer support from inquiry to service
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Candidates Should have good & effective Communication Skills
- Experience in healthcare or wellness industry will be a plus
- Should be able to speak good English
- Should be polite and patient in attitude
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
